Refund policy

Refund & Return Policy

Last Updated: August 6, 2026

At Heartfelt Industries, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

If you are not completely satisfied with your purchase, you may return your item within 30 days for a full refund of the purchase price.

Return Eligibility

To qualify for a refund:

Your return must be initiated within 30 days of delivery.
The item should be returned in good condition.
Please include all original parts, accessories, and packaging whenever possible.

Products that have been intentionally damaged, modified, or misused may not qualify for a refund.

How to Start a Return

To request a return, please contact us with:

Your order number
The item(s) you wish to return
A brief reason for the return (optional but appreciated)

Email:
ian@heartfeltindustries.com

We will provide return instructions once your request has been received.

Refunds

Once your return is received and inspected, we will process your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days after your refund has been processed for it to appear on your account, depending on your financial institution.

Return Shipping

If the return is due to:

A defective product
A damaged shipment
An incorrect item sent by Heartfelt Industries

we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is the result of our error.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your package arrives damaged or you receive the wrong item, contact us within 7 days of delivery. Including photos of the product and packaging will help us resolve the issue as quickly as possible.